Lean Six Sigma

Lean Six Sigma is a business process improvement methodology that can greatly improve the performance of an organization, by providing a structured approach to resolving problems. Lean Six Sigma can help you to bring about rapid improvements whether in a manufacturing or service-based context. It can be applied to any business problem, for example when:

  • customer satisfaction is low
  • the cost level is too high
  • employee satisfaction is low
  • previous improvement initiatives have not been sufficient enough

Lean Six Sigma provides solutions for breakthrough performance improvements, making 50-90 % improvements feasible.

Our view on Lean Six Sigma

Lean Six Sigma combines two approaches:

  1. Lean: a collection of techniques for reducing waste in a process by eliminating non-value added activities.
  2. Six Sigma: a collection of techniques for improving the quality of products and services.

One does not reach breakthrough improvements with just "hard" techniques and tools of the Lean Six Sigma, but also needs to manage resistance to change, a common thread with nearly all change initiatives. The effect of quality improvement is obtained only if the people side of the change is well managed. We spend a significant part of our training and coaching on change management skills. We focus mainly on three areas:

  1. Individual: Personal characteristics
  2. Team: Roles and functioning in a team
  3. Surrounding: Stakeholder management

When an organization wants to obtain a sustainable change, Leadership also plays a crucial role, from executive-level support to coaching on the shop-floor. In our approach we combine proven elements of the Toyota Production System for operational improvement along with GE Change Acceleration Process methods. Our approach ensures the organization will capture the improvement results while simultaneously developing the leadership skills needed for reaching a sustainable change.

For more information about our Lean Six Sigma trainings and services, please contact us.

Design for Six Sigma (DFSS) for developing new products and services

Design for Six Sigma (DFSS) is a business-process management approach to design or re-designing new products or services with a measurably high performance from day one. While Lean Six Sigma requires a process to be in place, DFSS has the objective of determining the needs of customers and the business, and driving those needs into the design solution. The objective of DFSS is to design it on time, right the first time.

In DFSS strong emphasis is placed on analysis of the customer needs, the transition of customer needs right down to product and process requirements and on failure proofing. In our DFSS approach we have also adopted several Lean and change management techniques to make sure the DFSS projects also deliver on time.

DFSS contains a project management methodology including a cross-functional Gate Review process as well as various tools to help in challenging design projects such as Customer Needs mapping (CNM), Quality Function Deployment (QFD), Failure Mode Effect Analysis (FMEA), Design of Experiments (DOE), Robust Design and Response Surface Methodology.

For more information about our Design for Six Sigma trainings and services, please contact us.